Privacy Policy

1. Overview

WhiteSphere by Getecz provides document collection and workflow tools for accounting and professional-services firms. This policy explains how we handle information when you visit our website, use the WhiteSphere platform, or communicate with us.

2. Information we collect

We may collect account and contact details, business information, files and form responses submitted through the service, support communications, device and browser information, usage events, and security logs. Customers decide what client information they request and upload through their workspace.

3. How we use information

We use information to provide and secure the service, authenticate users, process document requests, send requested notifications, provide customer support, maintain audit records, improve reliability, prevent abuse, and comply with legal obligations.

4. Customer data and responsibilities

A business using WhiteSphere generally controls the client data in its workspace. We process that data to deliver the service under the business’s instructions. Questions about a document request or the information requested should first be directed to the business that sent the request.

5. Sharing and service providers

We do not sell personal information. We may share information with vetted infrastructure, storage, email, messaging, analytics, and support providers where necessary to operate WhiteSphere. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction subject to appropriate safeguards.

6. Security and retention

We use administrative, technical, and organizational safeguards designed to protect information. No system can guarantee absolute security. We retain information for as long as needed to provide the service, satisfy contractual and legal requirements, resolve disputes, and enforce agreements.

7. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of personal information. Workspace users should contact their organization’s administrator. Other privacy requests can be sent through our support page.

8. Updates and contact

We may update this policy as the service or legal requirements change. We will post the revised date on this page. For privacy questions or requests, contact WhiteSphere support.